My TeamCard

If you were a 2014/2015 SeasonCard holder and you have renewed for the 2015/2016 season you don't need to do anything! Your new 2015/2016 season card access will be automatically loaded onto your card...simply turn up to Turf Moor on the first day of the season and gain entry. If you are a 'new' SeasonCard holder for the 2015/2016 season you will receive your SeasonCard in the post over the summer before the season starts.

Your full season ticket data will be on your SeasonCard and allow you access to Turf Moor for all 2015/2016 SkyBet Championship league home matches. Any Capital One Cup or FA Cup matches which you purchase during the season will also be uploaded onto your SeasonCard if you keep the same seat, and allow you access to Turf Moor for these additional matches you purchase.

Non 2015/2016 SeasonCard holders will also be able to purchase a members teamcard for £1 from the Clarets Store (this £1 will be placed onto your card in the form of points) or the Turf Moor Ticket Office.

COMING SOON: This will not be available from launch. We will announce on www.burnleyfc.com when this is available.

Yes, the only difference is that your purchased match will be uploaded onto your SeasonCard instead of receiving a paper ticket. SeasonCard Holders will simply use their SeasonCard (which will have your seat details printed on it). However, individual matchday purchasers will also receive a receipt which will have details of their seat for that match. You can purchase match tickets from the Turf Moor Ticket Office, from the Clarets Store, online at www.claretsstore.com or by calling 0871 221 1914

Additionally there is a ‘print from home’ option for those fans purchasing tickets from www.claretsstore.com. Simply purchase your ticket, print it off at home and bring it with you on matchday to gain entry to the stadium.

The TeamCard system will still use your current Clarets Number, which will be printed on the back of SeasonCard. For the 2015/2016 season loyalty points built up over the past seasons will continue to be used, if required for high profile matches. 

Information on loyalty points will be announced if they are required through the season

Once you receive your SeasonCard you are good to go and can gain access to your purchased matches and begin building up Teamcard points when you purchase retail items at the Clarets Store. Each time you make a purchase at the Clarets Store @ Turf Moor, Clarets Store @Charter Walk Burnley, or online atwww.claretsstore.com  (on retail items) you will collect points.

TeamCard points will only be collected when you purchase retail items from Burnley Football Club, unless otherwise stated (Eg: TeamCard points will not collected when purchasing season tickets or matchday tickets at the current time).

For every £1 you spend on retail items you will receive 10 TeamCard points. Burnley FC will have select ‘TeamCard matchdays’ and events throughout the season when additional TeamCard points can be collected. These will be advertised on www.burnleyfc.com.

Once you have collected TeamCard points you can choose to spend these to discount your next purchase at Turf Moor

Every point you collect equates to 1p to spend back here at Burnley Football Club against merchandise, or a season ticket etc.

TeamCard points can be spent at the Turf Moor Ticket Office towards the cost of your season ticket renewal, at either of the Clarets Stores against retail items, or online at www.claretsstore.com For example: If you had 1000 points (£10) you could spend these to reduce the cost of your next season ticket.

Please note: TeamCard points cannot be used against individual matchdays unless otherwise stated

You can only collect TeamCard points at the time of purchase by having your card scanned at the till-point. Points will not be added for previous purchases at the club, or if you forget your TeamCard.

Simply register your card at www.teamcard.co.uk. You will then be shown your TeamCard points total. The TeamCard app is also available to download on smart phones

If you forget your TeamCard on matchday you can get a replacement paper ticket for that game from the Turf Moor Ticket Office, who will then deactivate your TeamCard for that game. There is a £5 admin cost for this.

If you lose your TeamCard please contact the Turf Moor Ticket Office as soon as possible who will deactivate your card so it cannot be used by anyone else. To then get a replacement TeamCard will cost £15.

Yes, cards are transferable within the same age category and in lower categories. You cannot transfer the card to a higher age /price bracket unless you pay the upgrade payments, where applicable, as outlined. There are no downgrade refunds.

 

Cards remain the responsibility of the owner.  Free Under 10 tickets in the Family stand are not transferable.  If you cannot attend a game you may also have the option of putting your seat back on sale and receiving points on your card if the seat is purchased. For queries contact the Turf Moor Ticket Office on a non-matchday on 0871 221 1914 

SeasonCards and individual matchday purchasers may 'upgrade' their seat up to three times during the season (eg u12 to an adult). Jimmy McIlroy Upper tickets cannot be upgraded. This can be done at any time prior to a game but not within three hours of kick off, and by attending the Turf Moor Ticket Office or by calling the ticket office on 0871 221 1914. Upgrades cannot be done online. 

If the unlikely situation occurs where there is a technical fault with your card you will be asked to return to the Ticket Office who will provide you with a paper ticket to gain entry.

Fans are reminded that to attempt to enter Turf Moor using someone else’s card without the club's permission or under the incorrect price band is a fraudulent offence. Anyone who would like to upgrade their season ticket teamcard must do by close of business the day before matchday. Anyone found to be attempting to enter Turf Moor under the incorrect price band on a matchday will be asked to report to the Turf Moor Ticket Office, pay the full cost for the correct price band season or matchday ticket plus an additional admin charge of £50. Until this process is complete you will not be granted access to Turf Moor.

All points collected upto 31/7/16 will expire 1/4/17.

Your total points and their expiry date will be available online at www.teamcard.co.uk once you have registered your TeamCard.